fbbet Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between the fbbet platform and its users ("you", "user"). fbbet ("we", "platform") provides an online betting and casino service for users in Bangladesh.

The key terms used in these terms and conditions are defined as follows:

• "Platform" — refers to the fbbet website and all of its services and features.
• "Account" — refers to a registered user's personal profile on fbbet.
• "Wager" or "Bet" — refers to the act of placing money on a game or event to participate.
• "Bonus" — refers to additional funds provided as part of a promotional offer.
• "Wagering Requirement" — refers to the condition that a specified amount must be played through a set number of times before a bonus can be withdrawn.

2. Account Registration and Identity Verification

To open an account on fbbet, the user must provide accurate and complete information. Each individual may open only one account. Opening multiple accounts is strictly prohibited and may result in all accounts being cancelled and all deposited funds being forfeited.

At the time of registration, you will need to provide the following information:

• Full name (matching your national identity card)
• Date of birth (to confirm you are 21 years of age)
• Active mobile number and email address
• Details of your preferred payment method

fbbet may request additional documents for identity verification at any time. Withdrawals may be placed on hold until verification is complete.

3. Age and Eligibility Requirements

The minimum age to use the fbbet platform is 21 years. Any person under the age of 21 is strictly prohibited from opening an account, placing bets or carrying out any financial transactions.

The following individuals may not use the fbbet platform:

• Any person under the age of 21
• Those who are prohibited from playing online gambling by government or legal order
• Those who have voluntarily or mandatorily excluded themselves under fbbet's responsible gaming programme (self-exclusion)
• Employees of fbbet or its affiliated companies, and their immediate family members

4. Deposit and Withdrawal Terms

The following payment methods are supported for financial transactions on fbbet: bKash, Nagad, Rocket, Upay and bank transfer.

Deposit Terms

• Minimum amount per deposit: ৳100
• Deposited funds are generally credited to the account instantly.
• Information provided at the time of deposit must be accurate — the user is responsible for any failed transactions due to incorrect information.
• fbbet reserves the right to decline any deposit request without explanation.

Withdrawal Terms

• Minimum amount per withdrawal: ৳500
• Withdrawals generally take between 15 minutes and 2 hours to complete.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until identity verification is complete.
• Withdrawals cannot be made on funds linked to a bonus until the wagering requirement has been met.

5. Bonuses and Promotional Offers

fbbet offers various bonuses and promotional offers from time to time. Each bonus has its own terms, which are detailed on that bonus's page.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 25 times (deposit + bonus).

• The bonus applies to the first deposit only.
• A promotion code may need to be used at the time of registration to receive the bonus.
• The time limit for meeting the wagering requirement is counted from the date the bonus is activated.

VIP Cashback Programme

• Bronze: weekly cashback up to 0.2%
• Silver: weekly cashback up to 0.5%
• Gold: weekly cashback up to 0.8%
• Platinum: weekly cashback up to 1.0%

You can advance to higher VIP levels based on regular play and activity.

6. Betting and Gaming Rules

All bets and gaming sessions on fbbet are governed by the following general rules:

• A bet that has been confirmed cannot be changed or cancelled.
• If a bet is affected by a technical error, fbbet reserves the right to cancel that bet.
• For cricket, football or any other sports betting, the results from the designated statistics authority will be considered final.
• fbbet does not bear responsibility if a game or bet is cancelled due to loss of internet connection, but the correct decision will be made after reviewing system logs.
• A random number generator (RNG) is used to determine game outcomes and it is independently verified.

For sports betting, bets are accepted on events in BPL, IPL, T20 World Cup, ICC Championships and international tournaments including the FIFA World Cup. Specific odds and rules for each event are displayed on the platform.

7. Prohibited Activities

The following activities are strictly prohibited on the fbbet platform and, if proven, the account will be closed immediately and all deposits and winnings may be forfeited:

• Any form of fraud, deception or attempting to gain an advantage through illegal means
• Using bots, automated software or any other artificial means to play games
• Money laundering or depositing funds from illegal sources onto the platform
• Operating multiple accounts or opening an account in someone else's name
• Attempting unauthorised access to fbbet's systems or software
• Abusing bonus terms or exploiting any errors
• Harassing or behaving abusively towards other users

8. Responsible Gaming Policy

fbbet believes that gambling is a recreational activity that should be enjoyed responsibly. We are committed to the mental and financial wellbeing of all our users.

Our responsible gaming tools:

• Deposit Limits: Set a maximum daily, weekly or monthly deposit limit.
• Loss Limits: Restrict the maximum amount you can lose within a set period.
• Session Time Limits: Control the amount of time you spend playing in one sitting.
• Taking a Break: Temporarily close your account for a set period of time.
• Self-Exclusion: Exclude yourself from the platform entirely for an extended period.

If you feel that your gambling habits are becoming problematic, please read our Responsible Gaming page and contact our support team.

9. Privacy and Data Protection

fbbet treats the protection of your personal information as its highest priority. We keep all data transmissions secure using SSL encryption technology.

How your information is used:

• For account verification and identity confirmation
• For processing financial transactions
• For sending relevant promotional offers and updates
• For fraud prevention and ensuring security
• For meeting legal obligations

We do not sell or share your information with third parties, but we may provide information to authorities where legally required. Read our Privacy Policy for more details.

10. Account Closure or Suspension

fbbet may unilaterally close or suspend an account in the following circumstances:

• Breach of any clause of these terms and conditions
• Suspicion of fraudulent or deceptive activity
• Failure to respond to an identity verification request
• The account remaining inactive for an extended period
• At the user's own request

In the event of account closure, the verified remaining balance will be returned to the user, provided no breach of terms has been proven.

If a user wishes to close their account, they can submit a request via our live chat or email.

11. Limitation of Liability

fbbet accepts no liability in the following situations:

• Loss of a game or bet due to internet disconnection
• Loss caused by the user's own negligence or mistakes
• Temporary service disruption due to technical issues
• Delays caused by third-party payment providers
• Unforeseen events (force majeure) such as natural disasters, war, or government regulation

fbbet will never be liable to any user for direct or indirect losses beyond the amount they have deposited.

12. Policy on Changes to Terms

fbbet reserves the right to change, amend, or update these terms at any time. When changes are made:

• The updated terms will take effect as soon as they are published on the website.
• For significant changes, a notice will be sent to the registered email address.
• If you continue to use the platform after the changes, you will be considered to have accepted the new terms.
• If you do not agree to the new terms, you may request to close your account.

For users' convenience, the date of each update will be noted at the top of this page.

13. Contact & Complaint Resolution

If you have any questions or complaints regarding these terms, please contact us through the following:

• Live Chat: Support is available in Bengali 24/7.
• Email: [email protected]

We aim to provide an initial response within 72 hours of receiving a complaint. Complex matters may take more time to resolve, but you will be kept updated at every step.

In the complaint resolution process, the views and evidence of both parties will be considered, and fbbet's final decision will be binding.